Clear Answers For Smarter Power Decisions.
Find quick answers about shipping, returns, warranties, solar sizing, product compatibility, price matching, and getting support from our team.
Frequently Asked Questions
We grouped the most common questions by topic so you can find the right answer faster.
Shipping & Delivery
Information about order processing, tracking, freight delivery, and delivery expectations.
Shipping varies by product, brand, destination, and carrier.
Processing Times
Most orders need time to be reviewed, confirmed, and prepared for fulfillment before tracking becomes available. Our average processing time is within 1-3 business days.
Handling Times
Following the completion of processing, delivery typically takes 3–8 days depending on your location.
Yes.
Once your order has completed processing and is released for shipment, tracking details will be sent to the email address used at checkout so you can monitor your order while it is in transit.
When Tracking Becomes Available
Tracking is usually sent after the order has completed processing and is released for shipment.
Tracking Delays & Updates
Some carriers, freight shipments, or larger equipment orders may take additional time before movement appears.
If you need to update your shipping address, contact us as quickly as possible. Address changes may be possible before fulfillment begins.
Before Fulfillment
If the order has not entered fulfillment, our team may be able to update the shipping address.
After Shipment Release
Once the order has been sent to the warehouse or carrier, address changes may be limited or unavailable.
Tracking updates can vary depending on the carrier, shipment type, and when the first movement is recorded.
Initial Carrier Activity
Some shipments may take additional time before the first transit update appears.
Freight & Oversized Orders
Freight shipments or larger equipment may follow different tracking patterns than standard deliveries.
Yes. Some orders may arrive in multiple shipments depending on product type, warehouse location, brand fulfillment, or shipment size.
Split Shipments
Accessories, panels, batteries, or other items may ship separately from the main order.
Multiple Tracking Numbers
Separate shipments may have different tracking numbers and arrival times.
Some larger items, including batteries, solar panels, and heavier backup power systems, may ship by freight carrier.
Delivery Appointments
Freight carriers may contact you to schedule a delivery appointment before delivering to your address.
Receiving The Shipment
While not always a requirement and at the carrier's discretion, someone may need to be available to receive, inspect, and require you to sign a BOL for the delivery depending on the freight carrier.
Returns & Cancellations
Guidance around cancellations, return requests, unused items, and return approval.
If you need to cancel your order, please contact us as quickly as possible. If your order was placed the same day and you reach out before 5PM PST, our team will do our best to cancel it before fulfillment begins. However, because many orders begin processing quickly, we cannot guarantee cancellation once two hours have passed after the order was placed.
Same-Day Requests
For same-day cancellation requests received before 5PM, we will review the order status and proceed with cancellation when the order has not yet moved into fulfillment.
After Processing Begins
Once an order has started processing, sent to a warehouse, or released to a carrier, cancellation may no longer be possible. We will still make an effort to stop shipment when we can.
Return eligibility depends on the product, condition, timing, brand requirements, and whether the item has been used or installed. Contact our team with your order details and we’ll review the available options.
Yes. Please contact us for returns and before sending anything back. Many products require specific return instructions and RMA approval. If you contact us, we'll be happy to help you open an RMA.
Warranty & Product Support
What to do if something arrives damaged, does not work as expected, or needs manufacturer support.
Contact us right away with your order number, photos of the packaging, photos of the damage, and any visible shipping labels. This helps us review the issue and coordinate the next step.
Photos To Include
Send photos of the outer box, shipping label, packaging material, damaged area, and product label if visible.
Why It Matters
Clear documentation helps us review the issue faster and coordinate with the brand, warehouse, or carrier if needed.
Send us your order number, product model, serial number if available, and a clear description of the issue. Depending on the product, warranty support may involve the manufacturer or brand support team.
Solar & System Sizing
Common questions about choosing the right solar, battery, inverter, or backup power setup.
Yes. Follow our instructions on our Sizing Calculator, estimated wattage if known, desired runtime, whether you plan to use solar, and where the system will be used.
What To Send
Include your appliance list, wattage, daily runtime, and whether you need 120V, 240V, or DC power.
What We Review
We look at battery capacity, inverter output, solar input, runtime expectations, and product compatibility.
It depends on your loads, voltage requirements, battery capacity, inverter output, solar input, and how long you need backup power. Whole-home backup usually requires more planning than portable emergency backup.
Product Compatibility
Questions about matching panels, batteries, inverters, power stations, and accessories.
Yes. Send the exact model numbers or product links for the items you want to connect. Compatibility often depends on voltage, amperage, connector type, battery chemistry, inverter limits, and solar input range.
Model Numbers Help
Exact model numbers make it easier to confirm input limits, output limits, accessories, and wiring requirements.
Photos Can Help Too
If you are unsure what connector or label you have, clear photos can help our team understand what you are working with.
No. Solar panels need to fall within the power station’s solar input voltage, amperage, wattage, and connector requirements. Always confirm the input limits before connecting panels.
Fair Price Promise
Questions about pricing reviews and submitting a price match request.
Yes. If you find an eligible item listed for less from a qualifying retailer before purchase, submit the details through our Fair Price Promise page and our team will review the request.
No. Eligibility depends on product details, availability, retailer verification, final price, fulfillment terms, and any applicable brand or supplier requirements.
Still Looking For An Answer?
No problem. Send our team a message and we’ll help point you in the right direction.
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