Shipping policy
SHIPPING POLICY
Clear Shipping. Reliable Delivery.
We work to process orders quickly, provide clear tracking, and make delivery as smooth as possible from the time your order is placed to the time it arrives.
ORDER CONFIRMATION
After placing your order, you will receive an order confirmation email. This confirms that we have received your order and that it has been pre-authorized to proceed with fulfillment.
ORDER PROCESSING
Most orders need time to be reviewed, confirmed, and prepared for fulfillment before tracking becomes available.
Our average processing time is 1-3 business days, Monday through Friday.
Orders placed after 8:00 PM ET may begin processing the next business day.
STANDARD DELIVERY TIMES
After shipment, most orders arrive within 3-5 business days.
In many cases, the total processing and delivery window is approximately 4-8 business days.
Delivery timing may vary based on the item, warehouse location, carrier, shipment type, and destination.
TRACKING INFORMATION
Once your order has completed processing and is released for shipment, tracking details will be sent to you by email.
Please allow 24-48 hours for tracking to update after it is created.
Tracking activity may not appear immediately after a shipment is created. Some carriers, freight shipments, or larger equipment orders may require additional time before tracking shows movement or receives the first transit update.
If tracking has not updated after a reasonable period, our team is happy to help review it.
SHIPPING COVERAGE
At this time, standard shipping is available for eligible orders within the 48 contiguous U.S. states.
Orders shipping to Alaska, Hawaii, U.S. territories, or locations outside the 48 contiguous U.S. states are not covered by our standard free shipping policy and may require freight forwarding, a custom shipping arrangement, or additional customer-paid shipping costs.
SHIPPING COSTS
We offer free standard shipping on eligible orders within the 48 contiguous United States unless otherwise stated on the product page or at checkout.
Some special handling, freight, oversized, remote delivery, or non-standard delivery situations may require additional review before shipment.
FREIGHT & OVERSIZED SHIPMENTS
Larger items, including certain batteries, solar equipment, and oversized systems, may ship by freight carrier.
Freight deliveries can take longer than standard parcel shipments and may require a delivery appointment, signature, liftgate service, or someone available to receive the delivery depending on the shipment.
Please make sure your shipping address is complete, accurate, and able to receive the type of product ordered. Larger shipments may require someone to be available for delivery.
ORDER CHANGES & CANCELLATIONS
If you need to update your shipping address or request a cancellation, please contact us as quickly as possible.
We begin processing orders quickly, so changes and cancellations cannot be guaranteed once an order has entered the fulfillment queue, even if tracking has not yet been issued.
Once an order has started processing, been sent to a warehouse, or been released to a carrier, cancellation may no longer be possible. We will still make an effort to stop shipment when we can.
DELAYS & AVAILABILITY ISSUES
If an order is affected by a backorder, address issue, carrier delay, warehouse delay, freight delay, lost package investigation, or availability issue, our team will contact you as soon as possible.
Product pages may include special shipping notes when an item has a longer or unusual delivery timeline.
DAMAGED DELIVERIES
While we work to ensure orders are packaged securely, damage can occasionally occur during transit.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the outside packaging, shipping label, and any visible damage.
Please do not discard the product, packaging, pallet, included parts, or accessories until our team has reviewed the issue and provided next steps, as these may be required for carrier claims, inspection, replacement approval, or refund review.
Since many products are packaged securely, we also ask that you carefully remove the item from its packaging and provide photos of any internal or product-related damage that may have resulted from handling during transit.
Once everything is documented, contact us at support@gridgetaway.com with your order number and details. Our team will review the issue and provide the appropriate next steps.
RETURNS
Eligible unused items may be returned in their original condition and packaging within the return window listed in our Return and Refund Policy.
Some products may have item-specific return requirements, exclusions, or restocking conditions. Please review the product page and our full Return and Refund Policy for complete details before starting a return.
PRICING, LISTING, OR ORDER ERRORS
We make every effort to keep product information, bundle pricing, shipping details, availability, and checkout information accurate. However, technical errors, listing mistakes, pricing inaccuracies, or availability issues may occasionally occur.
If an order is affected by an obvious pricing, listing, shipping, or availability error, Grid Getaway reserves the right to cancel the order and issue a full refund. If this happens, our team will contact you promptly.
QUESTIONS ABOUT YOUR SHIPMENT?
If you need help with shipping, tracking, delivery timing, or a damaged shipment, contact us at support@gridgetaway.com with your order number and details.